Returns & Refunds


All returns must be authorized by Spy Shop NY before products are returned. All products must be returned in the original packaging with all complete contents, if this is not done, you will be charged for the missing items. Spy Shop NY will replace, refund, or credit your account for returned products at Spy Shop NY's discretion. Please allow 5-10 business days for our techs to determine the problem that was originally described to us upon the request of the RMA#.

Any return must be authorized by a representative of Spy Shop NY, at which time, the consumer must obtain an RMA number and under no circumstances will returns be accepted otherwise. Any item sent back without a RMA# will be refused and sent back to you. To obtain an RMA#, simply call customer service support at TWO ONE TWO 366 SIX FOUR SIX SIX to process the return.

To insure that you're returned merchandise gets properly and quickly processed. Please make sure that your RMA # is clearly marked on your package. Preferably on the shipping label.

It is the customer's responsibility to ensure that the returned items safely reach Spy Shop NY. Spy Shop NY is not liable for any returned items that get lost, damaged, or stolen in shipping! It is advised that you purchase shipping insurance from your shipping service.

Any defective item must be returned to Spy Shop  NY before a replacement will be issued! We will not provide you with an advanced replacement. If you need a product quick, we can send an advanced replacement out at your expense and when the defective item gets returned to us, we will credit you for that product provided that the item is found to be defective.

Customer is responsible for shipping charges back to us.